There are some other details that I will leave out for the sake of not boring you, but in the end, there was no acknowledgment from the owners that they made a mistake. They refused to call me or come out to see what was incorrect. They didn’t take responsibility for completing the project incorrectly. And they didn’t try to offer a Plan B (right). They did absolutely nothing!
I know I could have threatened them with posting a bad review on the internet. But I also know that this wouldn’t solve the problem. It’s also not my personality type to do such things and I ultimately needed to just “move past” this.
I do believe in karma so at some point this kind of poor customer service will catch up to them. It has already started since they lost our business in the future. I know that new siding will be good to have someday (even though it’s another $40,000 project) but we will definitely not work with them.
I think that apologizing and trying to make amends goes incredibly far with relationships. Regardless if it’s with family, friends, or between clients and business owners. Humbling yourself, owning up, and listening says that:
- I respect and appreciate you.
- I want to be honest and correct my mistakes.
- I would like to continue my relationship with you. So when we part ways, for now, I want to make sure there are positive feelings and we’re both happy with the outcome.
My Custom Closet Values
We have been a family-owned and operated custom closet business for 20 years now. We take pride in our work and customer service. A big part of this is being able to look a customer in the eye (or call them on the phone if needed, not just texting or emailing) when we know that a client may be disappointed.
We talk about whatever may have gone wrong, we own up to our mistakes, and we correct them. If we have inconvenienced someone we may even offer a special discount or gift card.