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As Pennsylvania starts to reopen and business restrictions are lifted, many people will be understandably hesitant to have work done in their homes. We want to alleviate concerns by sharing our updated operating guidelines and safety measures for closet design and installation.

The safety and health of our customers and employees are of the utmost importance. We have assessed our protocols for customer-facing closet installation and prepared our team to take several precautionary measures. This includes additional sanitization practices and practicing social distancing.

We have implemented the following procedures to ensure you are able to safely enjoy your new closet:

1. Social Distancing

Social distancing has been very easy to maintain with our small team. Only 3 individuals are involved with the business. No subcontractors.

The owner, Bryan, is available for Virtual Consultations, therefore eliminating and/or shortening the initial in-home visit process. You have the option to select the consultation that works best with your comfort zone.

2. Disinfecting Procedures

A small closet operating team means it’s very easy for us to regularly disinfect everything – including our personal tools and vehicle.

We have a White Glove Service procedure when we are at your home. In addition to always protecting your walls and floors, our installer takes on preventative measures by washing and sanitizing his hands before, after, and regularly throughout the installation process. When leaving, our installer will disinfect all surfaces handled in your home. If preferred, our team members will wear a mask for the duration of the home installation.

3. Limited Contact with Closet Materials

Movement of hard goods, such as boards and closet hardware, is very streamlined. The sheet goods move from the saw, to banding machinery, and are then loaded (using gloved hands and skids) onto a pallet. From the pallet, our installer moves the closet materials into the van. Straight from the van, the materials are moved into a client’s closet space. As a result, the materials have very limited exposure to people prior to installation. 

4. Post-Installation Cleaning Procedure

As recommended by the CDC, our team will follow cleaning and disinfection as a best practice for the prevention of COVID-19. Once the closet installation is complete, the closet is wiped down with disinfecting sprays and wipes. Any door handles or handrails used in the home are also disinfected.

For extra caution, we would suggest also wiping down the closet area with a Lysol wipe.

5. Monitoring Health

Our team is actively monitoring their health daily and before each installation for any COVID-19 symptoms. Prior to your scheduled appointment, please let us know if any members of your household are sick and/or have been exposed to an individual presumed or confirmed to have COVID-19 within the past 14 days. If any illness is suspected, either our installer or owner will pause and reschedule installation to protect everyone’s wellbeing.

With My Custom Closet, you can also guarantee the following:

  • Over 40 years of experience
  • Locally manufactured
  • Quick turnaround
  • Insured and licensed
  • No subcontractors
  • Locally owned and operated
  • Lifetime warranty
  • Exceptional customer service

We want our clients to know that installing with My Custom Closet during this time is safe. We’re here to help you feel at ease and ensure you love your newly designed space.

You probably have already done Step 1 towards having a brand new closet: taking inventory and purging. If you’re ready, take Step 2: Get in touch with My Custom Closet!